Returns & Exchange Policy

Pre-Order & Made-to-Order Disclaimer

All items are made to order and sold on a pre-order basis. Each piece is handcrafted and uniquely created by the artist behind Heavenly Paradise Creations. By placing an order, you understand and agree that production times may vary depending on demand and complexity. Estimated timelines are provided, but may shift without prior notice.

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Returns & Refunds

Due to the custom, artistic nature of our footwear and accessories, we do not accept returns or standard refunds. Each product is not just a fashion item — it is a one-of-a-kind work of art, made specifically for the customer.

We ask that you review sizing, product descriptions, and details thoroughly before placing your order. If you have any questions, please contact us before checking out — we’re happy to help.

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Exchanges

Exchanges may be available on a case-by-case basis and must be supported with a valid reason, such as a sizing issue or production flaw. Requests must be made within 3 days of receiving your order, and must include clear photos and an explanation.

Please note: Because all items are handcrafted by the artist and made in the order received, approved exchanges will require additional time to complete. All replacements are created from scratch, and their timeline will depend on current production volume.

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